Bill Payment

West Gregg Special Utility District offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.

All bills are due on the 15th of each month. Once an account is past due the total amount has to be paid in order to avoid disconnect. If you make a partial payment when your bill is past due, your account will still be subject to disconnect.

It is the customer's responsibility to deactivate your PayStar account when you are no longer a West Gregg SUD customer.

For PayStar website issues only call 1-888-617-1811.

Please note that Medicare does not allow payments using a Medicare issued debit card with Paystar due to associated fees.

Pay your Bill Online

We are excited to offer our customers the option to pay their bill online through our provider, PayStar. You may pay your bill 24/7. You may use a Debit Card or Credit Card. We accept Master Card, Visa and Discover.

Just click the Pay Your Bill Now button located above or at the bottom of this page to get started. Have your account number handy and follow the prompts.

Payment by Phone

You may also pay your bill 24/7 by calling 903-522-5249.  Have your account number handy and follow the prompts.  

Payment By Mail

If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five to seven business days before the due date specified on your bill.

Automatic Bank Draft

The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form located on this page as well as in the Forms & Reports Section. Then drop it off or mail it to our office, along with a voided check.

Payment Drop-Off Location

You may pay your bill in person at our office address. We accept cash, check, money orders, or creit cards/debit cards. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.

Payment Through Financial Institution Online Bill Pay

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.